FAQS
What types of fragrances do you offer?
At DASH SCENTS, we offer a curated selection of exquisite fragrance impressions inspired by iconic scents. Our collection includes sophisticated options for both men and women, designed to celebrate individuality and confidence.
How can I choose the right fragrance for me?
Choosing a fragrance is a personal journey! We recommend considering the scents you are naturally drawn to, whether they are floral, woody, or fresh. You can also explore our fragrance descriptions to find one that resonates with your personality and style.
What is your return policy?
We have a 14-day return policy. If you wish to return an item, it must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Please contact us at info.dashdrop958@gmail.com to initiate the return process.
How long does it take to receive my order?
Delivery times may vary based on your location and the shipping method selected at checkout. Typically, you can expect to receive your order within a few business days. We’ll provide tracking information so you can keep an eye on your package!
What should I do if my order arrives damaged?
If your order arrives defective or damaged, please inspect it upon reception and contact us immediately. We want to make it right for you, so we’ll evaluate the issue and provide a solution as quickly as possible.
Can I exchange my fragrance for another one?
While we don’t offer direct exchanges, the fastest way to get a different fragrance is to return the item you have and make a separate purchase for the new one. Just reach out to us for assistance with the return process!
Do you offer gift cards?
Currently, we do not offer gift cards. However, we encourage you to explore our range of fragrances as a thoughtful gift option for your loved ones!
How can I contact customer support?
You can reach our customer support team by emailing us at info.dashdrop958@gmail.com or by calling us at 03061276591. We’re here to help and will respond as quickly as possible!